FBLA Business Procedures Practice Questions with Explanations
Questions
The process of planning, organizing, and controlling office activities to meet business goals is:
- Office management
- Inventory control
- Market research
- Quality assurance
An office layout with few walls and shared workspaces is a(n):
- Open office plan
- Private office plan
- Cubicle-free warehouse plan
- Executive suite plan
A system in which employees do not have assigned desks and reserve workspaces as needed is:
- Hoteling
- Telecommuting
- Job sharing
- Flextime
A written statement describing the standard steps for completing a routine task is a(n):
- Standard operating procedure
- Mission statement
- Job advertisement
- Organizational chart
Studying a work process step by step to remove unnecessary steps is:
- Work simplification
- Job enlargement
- Downsizing
- Benchmarking
Comparing a company's processes to those of industry leaders to find improvements is:
- Benchmarking
- Brainstorming
- Outsourcing
- Delegating
A management approach focused on continuous improvement and customer satisfaction throughout the organization is:
- Total quality management
- Management by exception
- Laissez-faire management
- Zero-based budgeting
A data-driven quality method that aims to reduce defects to fewer than 3.4 per million opportunities is:
- Six Sigma
- Just-in-time
- Lean staffing
- Kaizen
The Japanese term for continuous, small improvements in work processes is:
- Kaizen
- Kanban
- Keiretsu
- Jidoka
A visual system that uses cards or boards to manage workflow and limit work in progress is:
- Kanban
- Kaizen
- Gantt
- PERT
The principle that each employee should report to only one supervisor is:
- Unity of command
- Span of control
- Chain of command
- Delegation
A structure in which employees report to both a functional manager and a project manager is a:
- Matrix organization
- Line organization
- Flat organization
- Divisional organization
An organization with few levels of management and wide spans of control is:
- Flat
- Tall
- Bureaucratic
- Centralized
Keeping decision-making authority with top managers is:
- Centralization
- Decentralization
- Delegation
- Empowerment
A manager who steps in only when results fall outside acceptable limits is practicing:
- Management by exception
- Micromanagement of every task
- Laissez-faire leadership with no oversight
- Participative decision-making
Setting goals jointly with employees and evaluating them on those goals is:
- Management by objectives
- Management by exception
- Zero-based budgeting
- Benchmarking against competitors
Producing goods with the least waste of time, materials, and effort is the focus of:
- Lean management
- Matrix management
- Bureaucratic management
- Crisis management
An outside company hired to perform a business function, such as payroll processing, is an example of:
- Outsourcing
- Insourcing a department
- Downsizing the workforce
- Vertical integration
An office manager tracks paper, toner, and other supplies so they do not run out. This is:
- Inventory control of supplies
- Records retention
- Benchmarking
- Accounts receivable management
The professional association that publishes records management standards and filing rules is:
- ARMA International
- AIIM
- The Library of Congress
- The American Bar Association
The Generally Accepted Recordkeeping Principles (GARP) were developed by:
- ARMA International
- The IRS
- The SEC
- OSHA
Placing a hold that stops the destruction of records because of a lawsuit or investigation is a:
- Legal hold
- Retention schedule
- Records transfer
- Charge-out
Records needed for a short time, such as a meeting reminder email, are:
- Transitory records
- Vital records
- Archival records
- Permanent records
Records kept permanently because of their historical value are:
- Archival records
- Active records
- Transitory records
- Inactive records
A storage system that uses movable shelving units on tracks to save floor space is:
- Mobile shelving
- Lateral filing cabinets
- Vertical filing cabinets
- Open-shelf files
A filing cabinet in which drawers open from the long side is a:
- Lateral file
- Vertical file
- Card file
- Rotary file
Under ARMA rules, the first indexing unit for "Dr. Maria L. Gomez" is:
- Gomez
- Dr
- Maria
- L
Under ARMA rules, "Sister Mary" (a religious title with a first name only) is indexed as:
- Sister Mary, as written
- Mary Sister
- Mary
- Sister
Under ARMA rules, how is "St. Louis Bakery" indexed?
- StLouis Bakery
- Saint Louis Bakery
- Louis St Bakery
- Bakery StLouis
Under ARMA rules, a business name with a Roman numeral, such as "Henry VIII Pub," is filed:
- After names with Arabic numerals and before alphabetic names
- After all alphabetic names, since numerals are not letters
- As if spelled out "Eighth"
- First, before Arabic numerals
Under ARMA rules, government names are indexed first by the:
- Name of the government unit
- Department name
- City where the office is located, then the agency
- Name of the agency head
In a numeric filing system using consecutive numbers, files are arranged:
- In ascending numeric order
- By the last digits first
- By the middle digits
- Alphabetically by name
In terminal-digit filing, the number 45-62-08 is filed first by:
- 08
- 45
- 62
- 4562
A filing system that combines letters and numbers, such as "B-12," is:
- Alphanumeric
- Chronological
- Geographic
- Pure numeric
The process of assigning an indexing order to a record, such as underlining or numbering the units, is:
- Coding
- Inspecting
- Sorting
- Storing
Checking a record to make sure it has been released for filing is called:
- Inspecting
- Coding
- Sorting
- Indexing
Software that captures, stores, and manages electronic documents in one system is:
- An electronic document management system
- Desktop publishing software
- Spreadsheet software
- A web browser
Data that describes a record, such as its author, date, and file type, is:
- Metadata
- A retention schedule
- A cross-reference
- An index tab
Keeping track of different saved versions of an electronic document is:
- Version control
- Data mining
- Indexing
- Encryption
Under ARMA rules, which of these names is filed first?
- Adams, Jo
- Adams, John
- Adams-Brown, Ann
- Adamson, Al
Under ARMA rules, "Mr. Carlos Rivera" and "Carlos Rivera" are filed in which order?
- Carlos Rivera, then Mr. Carlos Rivera
- Mr. Carlos Rivera, then Carlos Rivera
- They are filed together as one record
- By date received instead of name
Under ARMA rules, "A-1 Copy Center" is indexed with the first unit as:
- A1
- A
- One
- Copy
A records manager decides that tax records must be kept for seven years. This decision belongs in the:
- Records retention schedule
- Procedures manual for mail
- Employee handbook dress code
- Organizational chart
A written plan of expected income and expenses for a future period is a:
- Budget
- Balance sheet
- Ledger
- Voucher
The process of approving and recording a vendor invoice for payment is part of:
- Accounts payable
- Accounts receivable
- Payroll
- Petty cash
Matching a purchase order, receiving report, and vendor invoice before payment is a:
- Three-way match
- Bank reconciliation
- Trial balance
- Cash count
A document prepared when goods arrive, listing what was actually received, is a:
- Receiving report
- Purchase order
- Requisition
- Sales invoice
An internal form that authorizes a cash payment and lists the accounts affected is a:
- Voucher
- Deposit slip
- Credit memo
- Requisition
A document a seller issues to reduce the amount a buyer owes, such as for returned goods, is a:
- Credit memorandum
- Debit memorandum
- Purchase order
- Packing slip
A list of customers' unpaid balances grouped by how long they have been outstanding is an:
- Aging schedule of accounts receivable
- Income statement
- Payroll register sorted by employee hire date
- Petty cash record