FBLA Intro to Business Procedures Practice Questions with Explanations

153 questions · Business · by Study Foxy

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Questions

  1. The systematic control of records from creation to final disposition is:

    • Records management
    • Data entry
    • Inventory control of office supplies
    • Desktop publishing

  2. The stages a record passes through, from creation to disposition, are called the:

    • Record life cycle
    • Retention schedule
    • Filing sequence
    • Chain of custody

  3. A document listing how long each type of record must be kept before it is destroyed is a:

    • Records retention schedule
    • Cross-reference sheet
    • Requisition form
    • Records transfer log kept by the mailroom

  4. Records essential for a business to continue operating after a disaster, such as legal contracts, are:

    • Vital records
    • Inactive records
    • Nonessential records
    • Convenience copies

  5. Records that are referred to less than about once a month are generally considered:

    • Inactive records
    • Vital records
    • Active records
    • Transitory records that are discarded daily

  6. The rules for consistent alphabetic filing used in many offices are published by:

    • ARMA International
    • The U.S. Postal Service
    • The Library of Congress
    • OSHA

  7. Each part of a name used for filing, such as a first or last name, is called a(n):

    • Indexing unit
    • Filing segment
    • Caption
    • Key card

  8. Arranging records by name in A-to-Z order is which filing method?

    • Alphabetic
    • Numeric
    • Geographic
    • Chronological

  9. Filing records by date is which filing method?

    • Chronological
    • Alphabetic
    • Subject
    • Geographic

  10. Filing records by location, such as state and then city, is which filing method?

    • Geographic
    • Subject
    • Numeric
    • Alphanumeric by customer name

  11. Filing records by topic or category, such as "Insurance" or "Travel," is which method?

    • Subject filing
    • Numeric filing
    • Geographic filing
    • Chronological filing

  12. A numeric filing method that reads the last digits of a number first is:

    • Terminal-digit filing
    • Consecutive numeric filing
    • Chronological filing
    • Middle-digit filing that reads the center digits first

  13. Under ARMA rules, the first indexing unit for the name "Ann Marie Carter" is:

    • Carter
    • Ann
    • Marie
    • Ann Marie

  14. Under ARMA rules, which name is filed first?

    • Lee, Robert
    • Lee, Robert J.
    • Lee, Roberta
    • Lee, Robert James

  15. Under ARMA rules, how is the business name "The Corner Bakery" indexed?

    • Corner Bakery The
    • The Corner Bakery
    • Bakery Corner The
    • Corner The Bakery

  16. Under ARMA rules, how is the name "O'Neil" filed?

    • As ONeil, ignoring the apostrophe
    • As O and Neil as two separate units
    • As Neil, ignoring the prefix
    • As Oneil with a separate unit for the apostrophe

  17. Under ARMA rules, which name would be filed first alphabetically?

    • MacAdams
    • McAdams
    • Mack
    • McAdoo

  18. Under ARMA rules, how is "Smith & Jones" indexed?

    • Smith and Jones
    • Smith Jones
    • Jones Smith
    • Smith & Jones with the symbol as its own first unit

  19. Under ARMA rules, a business name that begins with a number written in digits, such as "4 Seasons Spa," is filed:

    • Before names that begin with letters
    • After all alphabetic names
    • As if the number were spelled out
    • According to the second word of the name

  20. Under ARMA rules, a hyphenated surname such as "Garcia-Lopez" is filed as:

    • One indexing unit
    • Two separate indexing units
    • Only under Garcia
    • Only under Lopez

  21. Under ARMA rules, a seniority suffix such as "Jr." in "John Davis Jr." is filed as:

    • The last indexing unit
    • The first indexing unit
    • It is ignored completely
    • The second indexing unit

  22. A note placed in a file to show where a record is stored under a different name is a:

    • Cross-reference
    • Retention schedule
    • Requisition
    • OUT guide

  23. A card or folder placed in a file drawer to show that a record has been borrowed is a(n):

    • OUT guide
    • Cross-reference
    • Index tab
    • Primary guide

  24. A written request for a record to be removed from the files is a:

    • Requisition
    • Retention schedule
    • Charge-out log entry made by the borrower's manager
    • Invoice

  25. Using a consistent naming system for digital files, such as "2026-03-15_Budget_v2," helps employees:

    • Find and sort files easily
    • Reduce the size of each file
    • Prevent all viruses
    • Avoid backing up files

  26. Making extra copies of digital files and storing them in a separate location is called a:

    • Backup
    • Compression
    • Partition
    • Defragmentation

  27. Under ARMA rules, how is the business name "J & R Auto Repair" indexed?

    • J and R Auto Repair
    • R J Auto Repair
    • Auto Repair J and R
    • JR Auto Repair, with the symbol dropped

  28. Under ARMA rules, which of these personal names is filed first?

    • Brown, Allen
    • Brown, Allen R.
    • Browne, Alice
    • Brown-Smith, Al

  29. Under ARMA rules, punctuation such as periods, commas, and apostrophes in names is:

    • Ignored when filing
    • Filed before letters
    • Treated as a separate unit
    • Filed after numbers

  30. Which filing method would a business most likely use for customer accounts identified by account numbers?

    • Numeric
    • Geographic
    • Subject
    • Chronological

  31. An alphabetic index that lists the names and assigned numbers in a numeric filing system is a(n):

    • Relative index
    • Retention schedule
    • OUT folder
    • Records center log

  32. Destroying confidential paper records that are no longer needed should be done by:

    • Shredding
    • Placing them in regular recycling bins
    • Storing them in an unlocked closet
    • Leaving them in the inactive files indefinitely

  33. Converting paper records into digital images that can be stored and searched electronically is:

    • Imaging
    • Microfilming
    • Indexing
    • Coding

  34. A records storage area outside the main office for low-cost storage of inactive records is a:

    • Records center
    • Vital records vault inside the CEO's office
    • Active file room
    • Mailroom

  35. Under ARMA rules, how is the business name "Dr. Smith Dental Clinic" indexed?

    • Dr Smith Dental Clinic
    • Smith Dental Clinic Dr
    • Dental Clinic Smith Dr
    • Clinic Dental Smith Dr

  36. Under ARMA rules, which name is filed first?

    • Taylor, Ann
    • Taylor, Ann B.
    • Taylors Bakery
    • Taylor-Hughes, Al

  37. The two-letter USPS abbreviation for Georgia is:

    • GA
    • GE
    • GR
    • GO

  38. A ZIP+4 code helps the Postal Service by:

    • Identifying a more specific delivery segment, such as a block or building
    • Adding insurance to the letter automatically
    • Proving the letter was delivered
    • Allowing the letter to skip postage

  39. Which USPS service provides the fastest domestic delivery, often overnight?

    • Priority Mail Express
    • Media Mail
    • USPS Ground Advantage
    • Marketing Mail used for bulk advertising

  40. Which USPS service gives the sender proof of mailing and an electronic record of delivery?

    • Certified Mail
    • Media Mail
    • Marketing Mail
    • Standard Post with no tracking

  41. Which USPS service offers the most security, with the item tracked at each step and kept under lock?

    • Registered Mail
    • Media Mail
    • First-Class Mail
    • Marketing Mail

  42. A low-cost USPS service designed for mailing books and educational materials is:

    • Media Mail
    • Priority Mail Express
    • Certified Mail
    • Registered Mail

  43. Mail marked "Personal" or "Confidential" that arrives at the office should be:

    • Delivered unopened to the addressee
    • Opened and summarized by the assistant
    • Returned to the sender
    • Opened and filed immediately

  44. When processing incoming mail, an office assistant often stamps each item with the:

    • Date it was received
    • Sender's ZIP code
    • Postage amount
    • Recipient's phone number

  45. A machine that prints postage directly on envelopes for a business is a:

    • Postage meter
    • Scanner
    • Shredder
    • Laminator

  46. A document that travels with a shipment listing the items inside the package is a:

    • Packing slip
    • Purchase order
    • Invoice that requests payment
    • Bill of exchange

  47. A USPS service that provides the sender with a signature showing who received the item is:

    • Return Receipt
    • Media Mail
    • Marketing Mail
    • Every Door Direct Mail

  48. Sending an item with the USPS Insured Mail option protects the sender against:

    • Loss or damage, up to the insured value
    • A late delivery of any kind
    • Incorrect postage
    • The recipient refusing the item

  49. A private carrier that competes with the USPS for package delivery is:

    • UPS or FedEx
    • The Postal Regulatory Commission
    • The IRS
    • The Department of Commerce

  50. On an envelope, the sender's address is called the:

    • Return address
    • Delivery address
    • Inside address
    • Mailing notation

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