FBLA Intro to Business Communication Practice Questions with Explanations

146 questions · Business · by Study Foxy

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Questions

  1. In the communication process, the person who creates and sends the message is the:

    • Sender
    • Receiver
    • Channel
    • Noise

  2. Converting an idea into words, symbols, or gestures is called:

    • Encoding
    • Decoding
    • Feedback
    • Filtering

  3. The receiver interpreting the meaning of a message is called:

    • Decoding
    • Encoding
    • Transmitting
    • Channeling

  4. The medium used to deliver a message, such as email or a phone call, is the:

    • Channel
    • Feedback
    • Context
    • Encoder

  5. The receiver's response to a message, which tells the sender whether it was understood, is:

    • Feedback
    • Noise
    • Encoding
    • Context

  6. Anything that interferes with a message being received as intended is called:

    • Noise
    • Feedback
    • Encoding
    • A channel

  7. A receiver misunderstands the word "net" because it has different meanings in different contexts. This is a(n) ______ barrier.

    • Semantic
    • Physical
    • Physiological
    • Environmental

  8. Communication in which the receiver can respond and the sender can adjust is called:

    • Two-way communication
    • One-way communication
    • Downward communication
    • Grapevine communication

  9. Communication that flows from managers to employees is called:

    • Downward communication
    • Upward communication
    • Horizontal communication
    • Diagonal communication

  10. An employee sending a suggestion to their supervisor is an example of:

    • Upward communication
    • Downward communication
    • Lateral communication
    • External communication

  11. Communication between coworkers at the same level, such as two department heads, is:

    • Horizontal communication
    • Upward communication
    • Downward communication
    • Formal external communication

  12. The informal network through which rumors and unofficial information spread in a business is the:

    • Grapevine
    • Chain of command
    • Organizational chart
    • Intranet

  13. Which is an example of external business communication?

    • A press release sent to local news outlets
    • A memo to all employees
    • A meeting between two managers from different departments
    • An internal training video

  14. Thinking about who will read a message and what they already know is called:

    • Audience analysis
    • Proofreading
    • Encoding
    • Feedback

  15. Writing that focuses on the reader's needs and benefits is said to use the:

    • "You" attitude
    • "I" attitude
    • Passive approach
    • Indirect order

  16. Which sentence best shows the "you" attitude?

    • You will receive your refund within five business days.
    • We have processed the refund.
    • Our policy says refunds take five days.
    • I sent the refund paperwork today.

  17. The "7 Cs" of effective communication include clear, concise, concrete, correct, coherent, complete, and:

    • Courteous
    • Creative
    • Complex
    • Casual

  18. Which sentence uses correct subject-verb agreement?

    • Each of the employees has a badge.
    • Each of the employees have a badge.
    • Each of the employees are having a badge.
    • Each of the employees were given a badges.

  19. Which sentence is correct?

    • Neither the manager nor the clerks were available.
    • Neither the manager nor the clerks was available.
    • Neither the manager or the clerks were available.
    • Neither the manager nor the clerks is available.

  20. Which sentence is correct?

    • The team is meeting at noon.
    • The team are meeting at noon in the room they has.
    • The team be meeting at noon.
    • The team were meets at noon.

  21. Which sentence uses the correct pronoun?

    • Please send the report to Maria and me.
    • Please send the report to Maria and I.
    • Please send the report to Maria and myself.
    • Please send the report to she and I.

  22. Which sentence uses the correct pronoun?

    • She and I will lead the training.
    • Her and me will lead the training.
    • Me and her will lead the training.
    • Her and I will lead the training.

  23. Which sentence is correct?

    • The company changed its logo.
    • The company changed it's logo.
    • The company changed its' logo.
    • The company changed there logo.

  24. Which sentence is correct?

    • They're bringing their laptops over there.
    • Their bringing they're laptops over there.
    • There bringing their laptops over they're.
    • They're bringing there laptops over their.

  25. Which sentence uses "affect" or "effect" correctly?

    • The new policy will affect every department.
    • The new policy will effect every department's affect.
    • The affect of the policy was large.
    • The policy affected a change in morale.

  26. Which sentence uses "who" or "whom" correctly?

    • To whom should I address the letter?
    • To who should I address the letter?
    • Whom is calling, please?
    • Who did you hire is new.

  27. Which sentence uses "fewer" or "less" correctly?

    • We received fewer complaints this month.
    • We received less complaints this month.
    • We had fewer money this month.
    • There were less errors this month.

  28. Which sentence is in active voice?

    • The manager approved the budget.
    • The budget was approved by the manager.
    • The budget has been approved.
    • Approval of the budget was given.

  29. Passive voice is most appropriate in business writing when you want to:

    • Soften bad news or avoid blaming a person
    • Make every sentence shorter
    • Show who performed the action
    • Make the tone more direct and show clearly who made the decision

  30. Which is a sentence fragment?

    • Because the shipment arrived late.
    • The shipment arrived late.
    • The shipment arrived late, so we called.
    • We called because the shipment arrived late.

  31. Which is a run-on (fused) sentence?

    • The meeting ended we went back to work.
    • The meeting ended, and we went back to work.
    • The meeting ended; we went back to work.
    • After the meeting ended, we went back to work.

  32. Two independent clauses joined only by a comma create a:

    • Comma splice
    • Fragment
    • Compound subject
    • Dangling modifier

  33. Which sentence contains a dangling modifier?

    • Walking into the office, the phone started ringing.
    • Walking into the office, I heard the phone ringing.
    • As I walked into the office, the phone rang.
    • The phone rang as I walked into the office.

  34. Which sentence uses parallel structure?

    • The job requires typing, filing, and answering phones.
    • The job requires typing, to file, and answering phones.
    • The job requires to type, filing, and phone answering.
    • The job requires typing, files, and to answer phones.

  35. Which sentence uses "lie" or "lay" correctly?

    • Please lay the files on my desk.
    • Please lie the files on my desk.
    • I need to lay down for a minute.
    • The files are laying on the desk.

  36. Which sentence is correct?

    • Between you and me, the merger is likely.
    • Between you and I, the merger is likely.
    • Between yourself and I, the merger is likely.
    • Between you and myself, the merger is likely.

  37. Which sentence uses "than" or "then" correctly?

    • Sales were higher this year than last year.
    • Sales were higher this year then last year.
    • First we met, than we voted.
    • She is taller then her manager.

  38. Which sentence uses "accept" or "except" correctly?

    • We accept all major credit cards.
    • We except all major credit cards.
    • Everyone accept Juan attended.
    • Please except my apology.

  39. Which sentence uses "principal" or "principle" correctly?

    • The principal reason for the delay was weather.
    • The principle reason for the delay was weather.
    • She is a woman of strong principals.
    • Honesty is a principal we follow.

  40. Which sentence uses "complement" or "compliment" correctly?

    • The scarf complements her suit.
    • The scarf compliments her suit.
    • He gave her a nice complement on the report.
    • The meal was complementary praise.

  41. Which sentence uses "stationary" or "stationery" correctly?

    • Order more letterhead stationery.
    • Order more letterhead stationary.
    • The truck stayed stationery.
    • The stationary paper ran out.

  42. Which sentence uses commas correctly in a series?

    • We need paper, toner, and staples.
    • We need paper toner, and staples.
    • We need, paper, toner, and staples.
    • We need paper, toner and, staples.

  43. Which sentence correctly uses a comma after an introductory element?

    • After the meeting, we will review the budget.
    • After the meeting we will, review the budget.
    • After, the meeting we will review the budget.
    • After the meeting we, will review the budget.

  44. Which sentence correctly joins two independent clauses with a conjunction?

    • The store opened early, but few customers came.
    • The store opened early but, few customers came.
    • The store opened early, but, few customers came.
    • The store, opened early but few customers came.

  45. Which sentence uses a semicolon correctly?

    • The office is closed; the staff is at a conference.
    • The office is closed; because the staff is away.
    • The office; is closed today.
    • We need; paper and pens.

  46. Which sentence uses a colon correctly?

    • Bring the following items: a pen, a résumé, and an ID.
    • Bring: a pen, a résumé, and an ID.
    • The items are: a pen and an ID.
    • Please bring a pen: and an ID.

  47. A lounge shared by many employees is correctly written as the:

    • employees' lounge
    • employee's lounge
    • employees lounge
    • employees's lounge

  48. Which shows the correct possessive for one company?

    • the company's profits
    • the companys' profits
    • the companies profits
    • the companys profits

  49. Which shows the correct possessive for "children"?

    • children's books
    • childrens' books
    • childrens books
    • children' books

  50. Which sentence correctly sets off a nonessential clause?

    • Mr. Lee, who joined in May, leads the team.
    • Mr. Lee who joined in May, leads the team.
    • Mr. Lee, who joined in May leads the team.
    • Mr. Lee who joined in May leads, the team.

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